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NEW ENGLAND CHEESEMAKING SUPPLY COMPANY RETURN / EXCHANGE FORM
Fill out this form and send it back with your returned package.
Please read all of the below information before filling out this return form.
Our first priority is your complete satisfaction with your purchase. If you are dissatisfied for any reason, we will be happy to offer you a merchandise refund or exchange, minus a 10% restocking fee, for any unused items returned within four weeks of purchase. Refunds will be applied to the billing method used for the order. Gift refunds will be credited with a gift certificate. We regret that all shipping charges are non-refundable.
For item(s) that arrived damaged or defective, please contact us by phone at 413-397-2012, or email at firstname.lastname@example.org, before returning the product. In these cases, we will gladly replace and ship the item(s) for you at no additional cost.
With returns please include this completed form and pack items securely in the original packaging, if possible. For your security, please return your order with an insured carrier (e.g. FedEx, UPS, USPS Priority). New England Cheesemaking Supply Company, Inc. cannot be held responsible for returns lost or damaged in transit.
1) Please provide us with one of the following: 3) Update Shipping Address: 10% Restocking fee if applicable Total price of returned items Total price of replacement items Our Return Address:
Purchaser’s Information: Name
2) Please mark one:
Or check here if the original shipping address is correct Name
4) Item(s) Returned:
Comments 1. Arrived damaged
3. Not what I ordered
4. Not as pictured
5. Unsatisfied with quality/material
6. Arrived Late
7. Received as gift, do not want
8. Changed my mind
9. Other (please specify):
5) Replacement Items:
6) Update Billing Address:
Or check here if the original billing address is correct Name
If the price of the returned item(s) is greater than the price of the new item(s), we will refund the difference with the payment method originally used or we will issue a gift certificate. If the price of the new item(s) is greater than the price of the returned item(s), we will charge your credit card for the difference. Please provide your credit card information below. 7) Update Billing Information:
Credit card number
New England Cheesemaking Supply Company, Inc.
Attn: Returns Department
54B Whately Road
South Deerfield, MA 01373
1) Please provide us with one of the following:
3) Update Shipping Address:
10% Restocking fee if applicable
Total price of returned items
Total price of replacement items
Our Return Address: