Before printing you may fill this form in electronically then print when done, or to fill in by hand.


Please read and fill out this form then send it back with your returned package.

Our first priority is your complete satisfaction with your purchase. If you are dissatisfied for any reason, we will be happy to offer you a merchandise refund or exchange, for any items returned within sixty days of purchase. Refunds will be applied to the billing method used for the order. Gift refunds will be credited with a gift certificate. We regret that all shipping charges are non-refundable.

For item(s) that arrived damaged or defective, please contact us by phone at 413-397-2012, or email at, before returning the product. In these cases, we will gladly replace and ship the item(s) for you at no additional cost.

With returns please include this completed form and pack items securely in the original packaging, if possible. For your security, please return your order with an insured carrier (e.g. FedEx, UPS, USPS Priority). New England Cheesemaking Supply Company, Inc. cannot be held responsible for returns lost or damaged in transit.

1) Please provide us with one of the following:

Order Number:  
Purchaser’s Information:
 State    Zip  
2) Please mark one: 
 Gift Certificate 

3) Update Shipping Address:

Or check here if the original shipping address is correct
 State    Zip    
4) Item(s) Returned:
Item Number Item Description                   Return Code*  Quantity   Price            Comments           

Total price of returned items


*Return Codes (required)

 1.  Arrived damaged
 2.  Defective
 3.  Not what I ordered
 4.  Not as pictured         

  5.  Unsatisfied with quality/material
 6.  Arrived Late
 7.  Received as gift, do not want
 8.  Changed my mind
 9.  Other (please specify):

5) Replacement Items:
Item Number     Item Description         Quantity   Price

 Total price of replacement items

6) Update Billing Address:

Or check here if the original billing address is correct
 State    Zip  
If the price of the returned item(s) is greater than the price of the new item(s), we will refund the difference with the payment method originally used or we will issue a gift certificate. If the price of the new item(s) is greater than the price of the returned item(s), we will charge your credit card for the difference. Please provide your credit card information below.
7) Update Billing Information:

Credit card number 
Expiration date  CVV                   
Cardholder's signature




Our Return Address:

New England Cheesemaking Supply Company, Inc.
Attn: Returns Department
54B Whately Road
South Deerfield, MA 01373