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 NEW ENGLAND CHEESEMAKING SUPPLY COMPANY RETURN / EXCHANGE FORM
Please fill out this form and send it back with your returned package

Our first priority is your complete satisfaction with your purchase. If you are dissatisfied for any reason, we will be happy to offer you a full merchandie refund or exchange minus a 10% restocking fee for any unused items returned within four weeks of purchase. Refunds will be applied to the billing method used for the order. Gift refunds will be credited with a gift certificate. We regret that all shipping charges are non-refundable.

For item(s) that arrived damaged or defective, please contact us by phone at 413-397-2012 or email at info@cheesemaking.com. In these cases, we will gladly replace and ship the item(s) for you at no additional cost.

With returns please include this completed form and pack items securely in the original packaging, if possible. For your security, please return your order with an insured carrier (e.g. FedEx, UPS, USPS Priority). New England Cheesemaking Supply Company, Inc. cannot be held responsible for returns lost or damaged in transit.

1) Please provide us with one of the following:

Order Number:  
Purchaser’s Information:
 Name  
 Address  
 City  
 State    Zip  

 2) Please mark one: 
 
 Exchange  
 Refund
 Gift Certificate 

3) Update Shipping Address:
                         
Or check here if the original shipping address is correct
 Name  
 Address  
 City  
 State    Zip    
 Phone  
 E-mail  

   
 
4) Item(s) Returned:
        
Item Number Item Description                   Return Code*  Quantity   Price            Comments           
           
           
           
           
           
 

10% Restocking fee if applicable

   
 

Total price of returned items

   
*Return Codes (required)
 1.  Arrived damaged
 2.  Defective
 3.  Not what I ordered
 4.  Not as pictured         
 5.  Unsatisfied with quality/material
 6.  Arrived Late
 7.  Received as gift, do not want
 8.  Changed my mind		  9.  Other (please specify):
 
     

5) Replacement Items:
 
Item Number     Item Description         Quantity   Price
       
       
       
       
       
 

 Total price of replacement items

 
       
6) Update Billing Address:

Or check here if the original billing address is correct
 Name  
 Address  
 City  
 State    Zip  
     
     
If the price of the returned item(s) is greater than the price of the new item(s), we will refund the difference with the payment method originally used or we will issue a gift certificate. If the price of the new item(s) is greater than the price of the returned item(s), we will charge your credit card for the difference. Please provide your credit card information below.
 
7) Update Billing Information:

Credit card number 
Expiration date  CVV                   
Cardholder's signature
                                                                                                                                		 

 

Our Return Address:

New England Cheesemaking Supply Company, Inc.
Attn: Returns Department
54B Whately Road
South Deerfield, MA 01373