How we get your orders on their "whey"
Below you'll learn how we process and ship orders, for our return policy please scroll down
Helping Us Help You
1. When placing an order please include your email address so we can send you tracking information.
2. Double check that the items you need are in your order, and please let us know if you forgot something.
3. Please be sure your shipping address is correct so we don’t accidentally send your cheese making kit to Mr. John Swiss across town.
Getting your order processed in a timely manner is important to us. Our goal is to get packages out the door within 2-3 business days. We often surpass this goal and are able to provide same day processing of online orders as time permits.
We are open and ship Monday through Friday, excluding holidays and occasional work outings.
Standard Shipping USA
When placing an order, select a shipping method that works best for you. Standard shipping options include, USPS First Class, USPS Priority and UPS Ground. Please note that First Class will only be available for orders weighing less than one pound. The above services typically deliver packages within a week of leaving our office, although these transit times can vary and may take a bit longer. Standard shipping does not guarantee transit times like our expedited options below.
Expedited Shipping USA
Need your order right away? We understand, and offer additional expedited services through UPS for orders shipping within the USA. All expedited orders placed by 1:00pm EST, Monday-Friday, will be shipped that day. When checking out, you can choose from Next Day, 2nd day, or 3rd day delivery options. Please note, UPS does not deliver on Saturday, if ordering Friday and selecting Next Day, your order will arrive on Monday.
USPS also offers an expedited service called USPS Express which should arrive within 1-2 days, they will deliver on Saturdays too!
We happily ship supplies worldwide on a daily basis and would love to get a package out for you too. We have found the USPS services to be most reliable for international shipments and offer First Class, Priority, and Express shipping. Once a package has been shipped we will send you tracking information via email. Since international transit times vary greatly we are not able to provide an estimate on how long the transit time will take.
Due to varying customs rules and regulations there may be fees or duties associated with receiving supplies which you will be responsible for. These costs will not be covered in your shipping fees through us.
How will my supplies handle being cooped up in a box when shipped? We have been sending out supplies to cheese makers far and wide since 1978. Our shipping methods have been tried and tested; on the rare occasion you encounter a hiccup we’re here to help.
Since some of our products can be sensitive to extreme temperatures, we suggest keeping an eye on tracking information. Although products are rarely affected, if it’s unusually hot you may want to place a note on your mail box, “please leave package on porch or by door” or “please hold my package at the post office for pickup.” A note can help prevent potential overheating. If you want a package held at the post office, please remember to swing by once it arrives.
Another suggestion would be to ship items to your work address, or a neighbor’s house if they are home during the day; however we cannot take responsibility of said neighbor knocking on your door and wanting to try some of your cheese in exchange!
60 Day Guarantee
Our goal is for you to have as much fun making cheese at home as we do!
To take the worry out of ordering, we offer a 60 day guarantee. Some larger items have an even longer guarantee specified on their product page. If for any reason you are not 100% satisfied with an order we sent, please let us know. We are here to help; you won’t ever have to press zero to speak with an operator. Let us know what we can do to make things better.
We Make It Easy
Need a refund…we’ll issue it right away.
Want a replacement…consider it sent.
Need some help along the "whey"…we're here for you.
Fun From Start to Finish
We want you to enjoy the whole cheese making process from start to finish, including the time you spend gathering supplies. If you have any concerns, please share them with us so we can make things better for the next time. We always work hard to improve where needed and your input is truly valued.
Building a Strong Community
When we opened our doors back in 1978, we began spreading the love of home cheese making worldwide, and with your help we continue to expand our cheese making community!